Client Outreach Specialist

Company: Disability Solutions
Location: Miami
Posted on: November 11, 2024

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.Responsibilities:

• Initiate outreach to clients for the primary purpose of collection of outstanding KYC refresh requirements
• Interact with AML Operations, GFC, Banking Teams and other internal groups in order to ensure ongoing refreshes are completed in a timely manner
• Complete daily updates within internal system of record to ensure transparency with management on status of pending items
• Escalate issues that arise from an end to end process to ensure workflow is progressing effectively
• Become proficient in Customer Due Diligence procedures with the ability to communicate regulatory & procedural asks with clients
• Proactively drive the collection of KYC requirements in order to abide by Refresh due dates
• Consistently meet with team lead to ensure expectations and goals are achieved
• Communicates the risks and impacts of non compliance with KYC processes, including restrictions, closures, and refusal to provide requirements with key stakeholdersSkills:
  • Attention to Detail
  • Critical Thinking
  • Data Collection and Entry
  • Recording/Organizing Information
  • Research
  • Fraud Management
  • Interpret Relevant Laws, Rules, and Regulations
  • Problem Solving
  • Quality Assurance
  • Risk Management
  • Adaptability
  • Customer and Client Focus
  • Prioritization
  • Result Orientation
  • Written CommunicationsShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Key Largo , Client Outreach Specialist, Other , Miami, Florida